Support Offerings
Support for users of Apache ServiceMix, ActiveMQ, CXF and Camel
IONA, who employs many key committers at Apache, offers enterprise-class support for users of open source Apache ServiceMix, ActiveMQ, CXF and Camel through the FUSE product line. For over 15 years the IONA professional services organization has helped customers solve integration problems and implement next-generation SOA systems.
IONA offers a complete set of support offerings for the FUSE open source SOA product line to ensure success with open source integration projects. The following offers address the full range of customer needs.
Developer Support
IONA’s 8×5 technical support center provides quality technical support for development teams with guaranteed response times to get systems in production. IONA Developer Support includes access to FUSE HQ for monitoring and managing FUSE infrastructure.
Production Support
IONA’s technical support center provides 24×7 support for mission-critical projects in production. Production Support also includes immediate response times to critical production issues and packaged binary drops upon request. A dedicated Technical Account Manager and application consultancy is also available. IONA Production Support includes access to FUSE HQ for monitoring and managing FUSE infrastructure.
IONA Enterprise Support Summary
| Deliverables/Offers | Developer | Production |
| Technical Support Center | 8×5 | 24×7 |
| Number of Incidents | Unlimited | Unlimited |
| Services Request Management | Y | Y |
| Acknowledgement/Response | Standard | Accelerated |
| Online Support Center | Y | Y |
| Update Center | Y | Y |
| Knowledge Base | Y | Y |
| Engineering Support | 8×5 | 8×7 |
| Customer Guide | – | Comprehensive Guide |
| Technical Account Manager | – | Optional |
| Application Consultancy | – | Optional |
| FUSE HQ | Y | Y |
For more information on FUSE suport offerings, read the FUSE Developer Support and FUSE Production Support data sheets.
To inquire about consulting, training, or support options:
- Email: opensource@iona.com
- Call: 877-235-8491 (US Toll Free)
- Call: +1-781-902-8081 (Europe, others outside US)
